CANCELLATION & REFUND POLICY

The Cheetah TSC platform is made to be flexible, but we have some rules. 

Our policies are designed to promote a reliable, consistent experience for customers and pros alike.

Our policies are designed to promote a reliable, consistent experience for customers and pros alike.

While we know schedules can change quickly, rescheduling, or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are canceled or rescheduled within 24 hours of your booking's start time.

 

Booking Cancellation Policy

Same day cancellation fee- Cancel or reschedule 24 - 2 hrs before booking  $15  fee

Short notice cancellation fee - Cancel less than 2 hrs before booking- Unable to refund

Missed appointment fee- A pro arrives for a scheduled booking, but they're unable to gain entry or get started.- Unable to refund

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Cleaning Plan Cancellation Policy

If your plan carries a minimum term of 3, 6, or 12 months, skipped bookings during the term will be billed and added to your saved cleaning credits. Additionally canceling your cleaning plan before the end of the term will result in a cancellation fee of $99.

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Refund 

In most cases one has paid for services and seen the results, however, you could still not feel satisfied, we will do everything in our power to ensure that the lack is made up to you in some way. If you do still have an issue, you let us try to help you, submit an email to Cheeetahtsc@gmail.com  before you decide to cancel a plan, etc.

if you feel that you were inappropriately charged for a service or would like to speak to someone about a refund or a different reason please submit an email to Cheetahtsc@gmail.com