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TERMS& CONDITIONS

Cheethatsc Guarantee

The Cheetah TSC Guarantee provides certain limited additional protections. Subject to the below exclusions and the terms and conditions and limitations document, if you are dissatisfied with the performance of a Professional Service, Cheetahtsc, in its sole discretion, will either have the specific Professional Service reperformed or compensate Requesters the lowest amount of Subject to the exclusions below, up to USD $2,500 per occurrence for losses arising from property damage as a direct result of the negligence of a professional during the performance of a Professional Service or up to USD $1,000 for losses arising from damage to floors and items containing granite, marble or any other stonework as a direct result of the negligence of a Professional during the performance of a Professional Service the amount shall be limited to up to USD $1,000; or up to USD $2,500, in the aggregate, for losses arising from the theft of a Requester's property by a Professional during the performance of a Professional Service.

 

The Service Requester is eligible for the Cheetahtsc Guarantee provided that the Requester reports the issue within seventy-two (72) hours of the Professional Service appointment to our customer service, or contact us at Cheetahtsc@gmail.com. If the Service Requester does not report the issue within seventy-two (72) hours of the Professional's completion of the Professional Service, the claim is ineligible for the Cheetah TSC. For Recurring Services, each Professional Service is treated as a separate occurrence.

 

 If you carry insurance that would cover you in the event of a claim, such as a renter's insurance, homeowner's insurance, automobile insurance, or an umbrella policy, you agree that your Personal Insurance is primary and the Cheetahtscs Guarantee is secondary. The Cheetah TSC Guarantee will only compensate for losses to the extent not otherwise covered by your Personal Insurance and only as permitted documents.

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A Requester will be covered under the Cheetahtcs Guarantee for a Professional Service, subject to the exclusions in the subsection below, provided:

  • The Professional Service is paid for in full through the Cheetahtsc Platform;

  • The Requester has not violated this Agreement;

  • The Requester has reported the claim within 72 hours of the Professional's completion of the Professional Service.

  • The Requester's Handy account is in good standing with no outstanding balances owed to Cheetah TSC.

  • The Requester has identified fragile and other breakable items and communicated the location and identity of those items to the Professional prior to the start of the Professional Service.

  • The Requester has accounted for and secured all valuables prior to the start of a Professional Service.

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